Over the past few months, we’ve been listening closely to your feedback about our booking system. While we introduced a new platform in an effort to improve your experience, we’ve heard loud and clear that it just didn’t quite meet the mark. After carefully considering your thoughts, we’ve decided to return to our original booking system – Fresha!

Why We’re Making the Switch

Fresha has been a trusted part of our business for years, offering a smooth and reliable booking experience that many of you loved. When we tried a new system, we hoped to bring in additional benefits, but we soon realised that Fresha already had everything we needed – and most importantly, everything ‘you’ needed. From ease of use to better reminders, Fresha simply works better for both our clients and our team.

We’re also thrilled to share that we’ve been ‘highly recommended for 2025’ by Fresha, a testament to the incredible support from our clients and the dedication of our team. Providing the best possible experience remains our top priority, and returning to Fresha is just one way we’re making sure of that.

What This Means for You

This change is all about making things easier and more convenient for you. Here’s what you can expect:

Quick & Simple Online Booking

Book your appointments just as you used to, 24/7, through our website or the Fresha app.

Automated Reminders
Never miss an appointment with handy email and text reminders.

Easy Payment Options
Enjoy secure and seamless payment processing.

User-Friendly Experience
A system that works smoothly, just as it always has.

What You Need to Do

If you had an account on Fresha before, you’re good to go! You can log in and book as usual. If you haven’t used it before, setting up an account is quick and easy.

Thank You for Your Feedback

We always strive to provide the best experience possible, and your feedback has been invaluable in making this decision. Your voice matters, and we truly appreciate your patience as we work to give you the smoothest booking experience possible.

If you have any questions or need any help, just let us know – we’re happy to assist!

Thank you for your continued support, and we look forward to welcoming you back to Fresha!